Independent pharmacies in the USA rank best for overall customer satisfaction

American consumers rate independent pharmacists the most highly satisfied and most trusted health care advisors and customer-service practitioners in the retail pharmacy industry, according to the first Independent Pharmacy Satisfaction Report presented by Boehringer Ingelheim Pharmaceuticals, the US subsidiary of the German drug major. In fact, 69% of independent pharmacy customers in the USA are highly satisfied with their pharmacies and 30% satisfied. But, despite the high marks, Americans still believe independents fall behind their chain competitors when it comes to offering services such as automated prescription refill systems, toll-free 24-hour service lines, blood pressure testing and screening and retail medical clinics.